Terms & Conditions: Online & Telephone

The following terms and conditions apply to all purchases of items from this website except special order items*. Please read this document carefully before placing your order. We reserve the right to change these terms from time to time. Any such changes shall not affect any contract subsisting between us at the time of such change. Please check them before you make any new purchase. We advise you to print and keep safe a copy of these terms and conditions for your reference.

Sale of Goods

Payment and Prices

Availability

Delivery

Returns

Cancellations

Please call or email us if you wish to cancel your order.

Cancellation of orders for wheel and tyre combinations will only be accepted if the tyres have not been fitted to the alloy wheels.

Cancellation of orders for tailored car mats or tailored car covers will only be accepted if items have not been manufactured.

Please see Returns and Conditions section for details.

Faulty Items

Liability

Complaint Procedure

Call Recording

Please note that calls to our Mail Order Department may be monitored or recorded.

Terms & Conditions: Website

Website Owner

Website Operator

Licence

Materials In Site

Accuracy of Information

Linking

Liability

Privacy

Privacy Policy

This privacy policy sets out how Carnoisseur uses and protects any information that you give Carnoisseur when you use this website.

Carnoisseur is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement.

Carnoisseur may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2014.

What We Collect

We may collect the following information:

What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

Complete Agreement

Jurisdiction and Acceptance of Terms and Conditions

Log Files

Google Analytics

Surveys & Contests

Notification of Changes

Terms & Conditions: In Store

All Carnoisseur Outlets are owned and operated by independent businesses. They are licenced to use the Carnoisseur Trade Name and operate under the Carnoisseur Code of Practice (see below). They do however all have their own terms and conditions covering supply and fitting of all items. Please contact them directly for details.

Carnoisseur Code of Practice

All Carnoisseur Outlets promise to provide:

Call Recording

Please note that calls to all Carnoisseur Outlets may be monitored or recorded.

The Terms and Conditions relating to online purchases do not apply. All stores however are committed to excellent customer service and will be happy to help with any questions or queries you may have. This does not affect your statutory rights.





*Special Order Items include Alloy Wheels with Tyres fitted; Tailored Mats; Tailored Car Covers and other products that are manufactured to order. All these products are deemed to be items specifically manufactured to fulfil individual customer orders.