Ordering & Delivery Information

At Carnoisseur we offer several easy and secure ways of placing your order. If you have any questions or queries prior to placing your order, please feel free to contact us by one of the methods you can find in our Contact Us section.


Ordering Online

We use the latest technology available to offer and guarantee you a secure and easy online ordering facility. Each step of the ordering process is displayed in easy to follow stages to ensure that we obtain the correct details required to immediately process your order quickly and accurately and to ensure that the items you order are exactly what you intended. Most orders are despatched the same working day. If you have any questions whilst completing the checkout stage of your order, do not hesitate to contact our sales team for friendly assistance. Our website is fully secured by the very latest SSL Protection - while on a secure page most web browsers will display a padlock symbol and the start of the websites’ address will change from http:// to https://. When ordering online you can be safe in the knowledge that your personal information and payment data is encrypted, making it safe and secure before it is sent to us.


Ordering By Phone (01582 787377)

We have a dedicated sales team on hand within opening hours (Monday to Friday 9.00am - 5.30pm) to take phone_number orders or answer any questions you may have. If you wish to order by phone, please contact us on 01582 787377 which will direct you through to one of our sales lines so that your order can be processed correctly and efficiently by a member of our sales team.


Ordering In Store (click here to find your nearest Fitting Centre)

Feel free to contact any of our fitting centres to place your order. Contact them by phone or simply visit. Most stores have full fitting facilities and will therefore be able to take your order and quote for fitting when your items are delivered. Click here to find the fitting centre nearest to you.


Order Confirmation Via Email

Whichever way you order we will send an order confirmation and invoice with every order placed. You will receive this within 1 working day after ordering. It will contain the initial estimated delivery time. Please check the details and take note of the order tracking reference number. This can be used when contacting us to find out information on the progress of your order and delivery dates.


Delivery Dates

Delivery times will vary depending on the product. Many products are available with delivery within just a few days whereas other products are tailor-made to order and can take several weeks. All products show an estimated delivery time, if you need further details please contact us before purchase and we can provide you with a more specific date.


Delivery Times

Any delivery time or date given by Carnoisseur is an estimate only and not a term of the contract. Carnoisseur shall not be liable for any loss or damage in respect of any delay in the delivery. If at the time of order the Goods are not immediately available for delivery Carnoisseur shall deliver the goods when they become available, unless otherwise requested in writing by the customer at the time of order.


Carriage Charges

Carriage charges are clearly displayed on the site. These carriage charges apply to all orders placed online and when ordered from our fitting centres.